We always want to hear from our staff about any concerns or worries they may have. Use this form to let us know what you think!
If you're happy with the service let us know!
If you think we can improve let us know!
The form will submit your feedback anonymously, please refrain from using names in this section to respect the privacy of others and yourself.
Horizonz Care Ltd is committed to a high standard of care, to honesty, openness and decency in all its activities and in line with the requirements of duty of candour. It is recognised that Service User safety must come first at all times and, whilst it can be difficult for staff to raise concerns about the practice of others, including managers, the implications of not raising those concerns are potentially very serious for Horizonz Care Ltd, its employees and most importantly for those receiving its services.
Horizonz Care Ltd encourages a free and open culture in its dealings with its employees and all people with whom it engages in business and legal relations. In particular, Horizonz Care Ltd recognises that effective and honest communication is essential if any wrongdoing or malpractice is to be effectively dealt with and the organisation’s success ensured.
Horizonz Care Ltd recognises that staff members are likely to be the first to realise that there may be something seriously wrong within the organisation but may feel that speaking up would be disloyal to colleagues or their employer who may, under certain circumstances, face criminal charges. They may also fear harassment or victimisation and fear for a loss of job or a reduction in work hours.
Horizonz Care Ltd will not tolerate the ill treatment, including any bullying or harassment, of anyone raising a concern. It will ensure that any individual who raises a concern, can do so confidentially in line with the Public Interest Disclosure Act 1998 (PIDA).
Horizonz Care Ltd will ensure that any individual who raises a genuine concern under the Whistleblowing Policy and Procedure will not be at risk of termination of their employment or suffer any form of reprisal which includes, but is not limited to, loss or reduction of hours or changes to regular working patterns because of it.
Horizonz Care Ltd will ensure that it follows not only the law on whistleblowing, but also best practice and guidance from the NHS and regulatory bodies including the Care Quality Commission.